Support Help

Installing Zoho PhoneBridge

Before you start using the Zoho PhoneBridge feature, you are required to install it. This document gives you information about the following:

System Requirements

You must have the following installed in your system before you begin the installation process:

  • Linux operating system
  • JDK 1.6.x must be installed in the system in which you will be installing the Zoho PhoneBridge Adapter

Note:

  • Ensure that both your operating system and your PBX system are running in the same local network.

Prerequisites

You must have the following to complete the installation process:

Downloading Zoho PhoneBridge Adapters

You are required to download a Zoho PhoneBridge adapter to use the Zoho PhoneBridge feature.

To download the Zoho PhoneBridge adapter, follow the steps given below:

  1. Login to your Zoho Support account using administrator priveleges
  2. Click Setup
  3. In the Channels section, click Telephony
  4. From the Telephony page, download the required adapter from the list provided

The installation procedure differs for each type of PBX system. You must download a separate adapter for each of the PBX systems that you own.

Installing Zoho PhoneBridge

Currently, Zoho PhoneBridge supports the following PBX systems:

PBX Properties File

This section provides information about the PBX properties file (Zoho/ztiadapter/teleadapters/<PBX-version>/conf/<PBX-version>.properties) for the Asterix, Elastix and Trixbox PBX systems:

  • asterisk.manager.server: IP address of the PBX system
  • asterisk.manager.username: Asterisk manager's username
  • asterisk.manager.password: Asterisk manager's password

Installing Zoho PhoneBridge for Asterisk 1.4

To install Zoho PhoneBridge for Asterisk PBX systems, follow the steps given below:

  1. Login to your Zoho Support account using administrator priveleges
  2. Click Setup
  3. In the Channels section, click Telephony
  4. Download the required adapter from the list provided
  5. Extract the. zip file and save it in the machine that you want to run the PBX adapter. (This system should be able to communicate easily with your PBX system.)
  6. Edit the "Zoho/ztiadapter/conf/zti.properties" file and configure the authorization key along with your Zoho Support portal name 
  7. Edit the "Zoho/ztiadapter/teleadapters/asterisk14/conf/asterisk14.properties" file and configure the PBX details
  8. Run the nohup sh run.sh & command inside the zoho/ztiadapter/bin directory

You can use the Zoho PhoneBridge feature for Asterisk 1.4 PBX systems.

Installing Zoho PhoneBridge for Elastix 1.6

To install Zoho PhoneBridge for Elastix PBX systems, follow the steps given below:

  1. Login to your Zoho Support account using administrator priveleges
  2. Click Setup
  3. In the Channels section, click Telephony
  4. Download the required adapter from the list provided
  5. Extract the. zip file and save it in the machine that you want to run the PBX adapter. (This system should be able to communicate easily with your PBX system.)
  6. Edit the "Zoho/ztiadapter/conf/zti.properties" file and configure the authorization key. 
  7. Edit the "Zoho/ztiadapter/teleadapters/elastix16/conf/elastix16.properties" file and configure the PBX details.
  8. Run the  nohup sh run.sh &  command inside the zoho/ztiadapter/bin directory.

You can use the Zoho PhoneBridge feature for Elastix 1.6 PBX systems.

Installing Zoho PhoneBridge for Trixbox 2.6

To install Zoho PhoneBridge for Trixbox PBX systems, follow the steps given below:

  1. Login to your Zoho Support account using administrator priveleges
  2. Click Setup
  3. In the Channels section, click Telephony
  4. Download the required adapter from the list provided
  5. Extract the. zip file and save it in the machine that you want to run the PBX adapter. (This system should be able to communicate easily with your PBX system.)
  6. Edit the "Zoho/ztiadapter/conf/zti.properties" file and configure the authorization key.
  7. Edit the "Zoho/ztiadapter/teleadapters/trixbox26/conf/trixbox26.properties" file and configure the PBX details.
  8. Run the  nohup sh run.sh &  command inside the zoho/ztiadapter/bin directory.

You can use the Zoho PhoneBridge feature for Trixbox 2.6 PBX systems.

Top