You can find a list of below Predefined views on the left pane of Products page. These views cannot be modified or deleted.
- Unread Products
- All Products
- My Products
- Active Products
Support Rep Created View
You can also create new views in addition to the above default views.
- Click Create New View on the left pane in Products Homepage.
- In the Create New View page, enter the below fields:
- Enter View Name.
- Select Field Criteria.
- Select Accessibility Details as
- All Support Reps are allowed to view this Custom View.
- Show this Custom View only to me.
- Allow the following users to view this Custom ViewUsing this you can select Roles, Roles and Subordinate, Groups and support reps.
- Then choose the user in the Available column and click Add.
- The choosen user now goes to the Selected column.
- Click Save.
- You can also combine two or more field criteria and create a pattern with "Add" or "OR" functions.