Update Records

You can use this method to update data into Zoho Support from third-party applications.

Request URL to getrecords:

XML:	https://support.zoho.com/api/xml/MODULE/updaterecords?apikey=APIKEY&ticket=TICKET& portal=PORTALNAME & department=DEPARTMENTNAME&xml=XMLDATA&id=RECORDID
JSON:	https://support.zoho.com/api/json/MODULE/updaterecords?apikey=APIKEY&ticket=TICKET& portal=PORTALNAME & department=DEPARTMENTNAME&xml=XMLDATA&id=RECORDID

Note:

Replace MODULE with any one of this requests, solutions, accounts, contacts, contracts, products, tasks.Replace APIKEY, TICKET, PORTALNAME, DEPARTMENTNAME, XMLDATA, RECORDID with your apikey, ticket, portal name, department name, XML data and record id respectively.

Request Parameters:

Parameters	Type	Description
apikey*	String	API key to access your Zoho Support account.
ticket*	String	Encrypted alphanumeric string to authenticate your Zoho credentials. You can use the same ticket for 7 days. After 7th day, you must generate a new ticket.
portal*	String	portal of your Zoho Support.
department*	String	department of your Zoho Support.
xml*	string	This is a XML string and the format should be same as how get records in XML format during your fetch API
id*	Long	id of the record to be updated

Sample URL::
https://support.zoho.com/api/xml/requests/updaterecords?apikey=APIKEY&ticket=TICKET& portal=demosupport & department=demodepartment&xml=XMLDATA&id=191901909990

XMLDATA should be the following format :

<requests>
<row no="1">
<fl val="Subject">Update Records Demo</fl>
<fl val="Contact Name">John</fl>
<fl val="Product Name">Customer Satisfied</fl>
<fl val="Email">john@demoupdate.com</fl>
<fl val="Phone">989988998989</fl>
</row>
</requests>

Note:

Date & Time must be in yyyy-MM-dd HH:mm:ss format.

Update Records

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