Support Help

Search Requests

You can search for the Requests in two ways: Quick Search and Advanced Search.

Quick Search

You can do a quick search in the current module or across all modules or in a particular department or across all departments. The quick search bar is the text bar found in the top right corner of the Zoho Support window.

quick search

  • This Module : The search displays records containing the search query from the current module.
  • All Modules : The search displays records containing the search query across all the modules.
  • This department : The search displays records containing the search query from the current department.
  • All departments : The search displays records containing the search query across all departments.

Advanced Search

  1. Click Request tab > Quick Search bar > Advanced Search.
  2. In the Criteria Component page, select the field criteria.
  3. If there are two or more field criteria, then click Add Criteria.
  4. Choose AND or OR function for the field criteria.
  5. Click Search.The result is displayed in the Search Result Section.

If you want to save this search as custom view fill the below details:

  • Enter View Name in the Search Result section.
  • Click Save as Custom View.

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