Customer-support centers receive a lot of requests everyday. Customers send requests using e-mail, call because they have a request or fill up forms on the Web which are sent to customer-support centers. It is important that customer-support centers have a central point of reference to manage all the incoming requests effectively.
Zoho Support enables you to handle all your incoming requests easily. You can track unassigned requests, overdue requests, closed and escalated requests easily. You can also set service-level agreements to ensure that all incoming requests are resolved within the resolution time set.
Using your Zoho Support account, you can do the following: