After creating a request, the Request Detail Page will contain the information listed below.
Request Id a unique number is created for every new request which is displayed besides the subject of the request.
Request Owner, Priority and Status values you have selected are displayed under the respective tabs.
In the Request ID detail box, there is an option to Move, Edit and Delete. When you click Move, departments other than the current department of the request are listed. Select any of the department to move this current request in that particular department. Click Edit or Delete link to perform the respective action.
Click which displays the details you have provided to create the request. If you have filled all the predefined fields of the request, then in the Request Details page, the below information are listed:
When you select the due date for the request or if there is any SLA applicable, then this detail is listed as due on ... and late by if the due date is over.
The Contact information for the request are listed with the below details.
If you create any task, with a due date set, then this detail is displayed with the Due on information.
If you (support rep) send this request for approval, then this info is displayed with the From and To details.