Request Conversation

In this option, you can find all the conversations between the support rep and the customers. The conversation is listed such that the earlier discussions are listed first and the latest are listed down in the ascending order. To view the conversations between the support rep and the customer, do the following:

1. Click Requests tab.
2. Open a request from the Requests Home Page.
3. Click Show Threads button.
4. You can view the conversation details in this page.
5. If you want to hide the conversation, click Hide Conversation button.