Zoho Support allows you to personalize your account. You can add the information about your support representatives, specify a name format, add a signature and manage your Zoho accounts.
You can add information about support representatives in your Zoho Support account. You can add the following information about support representatives:
Departments: Choose the departments that you want to be a part of.
You can view the roles and permissions assigned to you.
To specify your information, follow the steps given below:
The information will be updated immediately.
You can customize the name format of your support representatives and contacts. You can define the order in which the salutation, first name and last name of each support representative or contact appears, as per your business requirements. A single name format can be defined and applied by each user. If your company has an international business network, you cannot define multiple name formats for each country that is part of your business network. For example, if you use the salutation-first name-last name format for one country you cannot specify a new format to be used in another country.
To specify a name format, follow the steps given below:
The format you choose will reflect immediately.
You can create a signature that will be attached to your e-mail templates. The signature that you create will be common to all your e-mail templates.
To create a signature, follow the steps given below:
This signature will automatically be appended at the end of the body of your e-mail when you create new templates.
You can access your account-related information of your Zoho account from your Zoho Support account.
To access Zoho Accounts from your Zoho Support account, do the following:
You will be redirected to the Zoho Accounts page. You can edit your personal information, change your password, enter group information and change your password-related security question. For more information, see Zoho Accounts.