Did you know that unsolicited emails converted as requests is one of the quickest ways to bog down your agent's productivity?Wait. Spam Requests is not a worry anymore. You can use the in-built spam filter in Zoho Support to keep those spammers at bay. Read further to learn how to go about it.
You can mark a request as spam in two simple ways. In the Requests Home page, click on the checkbox next to the request you want to mark as spam. Then, click Mark Spam. The request will be marked as spam.
If you click on multiple check boxes, all the selected requests will be marked as spam.
Alternatively, you can also click on the Request's name from the Request List and open the Request. Then, click on the Mark Spam button above the Request. The Request will be marked as Spam.
The requests will be moved out of your main view and will be put inside the 'Spam Requests' view. You can click on 'Spam Requests' from the list of 'Predefined Views' to view them.
Don't worry! We've got it covered! You can easily unmark requests from spam in one of the following simple ways.
Inside the Spam Requests view,
The request will no longer be marked as spam. If you click on multiple check boxes, all the selected requests will be unmarked from spam.
Alternatively, you can also click on the Request Name from the Request List and open the Request. Then, click on the Unmark Spam button above the Request. The Request will no longer be marked Spam.
Currently, Zoho Support's automatic spam filtering only black-lists requests that come in by e-mail. This works in the same way as spam filtering on Zoho Mail or any of Zoho's other apps. Requests coming in from other channels, however, have to be marked as spam manually, for now.
Requests that have been marked as Spam will be visible inside the Spam Requests view till they are manually deleted.
Yes. In the Requests home page, check the requests you intend to mark as spam. Then, click Mark Spam above the Request List. All the selected Requests will be marked as Spam.
You can automatically mark a request as spam by using Workflows in Zoho Support. To setup this Workflow, follow the steps mentioned below.
This workflow ensures that all requests created henceforth when matches the mentioned criteria would be automatically marked as spam.