You can use this option, if you were maintaining product data before you purchased Zoho Support. You can save time in creating each product and can import from your external resource into Zoho Support. Please follow the below steps to import Products:
- Click Products tab.
- Click Import link from the top right corner of Products Home Page.
- Click Choose File and choose a file with .xls or .csv or .vcf.
- Click Next. Import Products Wizard page opens.
- In this page, choose the Source-CSV Column for the particular Product Field.
- Click Next. Confirm Mapping Page opens up.
- Check if you have mapped the fields correctly and click Import. Import Summary page displays the number of records added, updated and ignored.
- The import file column that is mapped with the Owner field should contain valid Login Names. Otherwise, the current user is assigned as the owner.