Configure your organization's annual holidays in the Zoho Support using the Holiday List option. This holiday list gives your customers information about the number of days your company will be closed in a year. This infrormation does not include weekends. SLA's will ignore the dates that you have set as holidays when setting a ticket-resolution time.
You are required to create a holiday list and make it visible to your customers.
To create a holiday list, follow the steps given below:
To delete a holiday, follow the steps given below: