In customer support operation, there are activities and processes when automated will save a lot of your time and effort. Zoho Support equips you with an array of automation capabilities that allows you to perform actions like assigning requests; setting due dates; notifying customers and Support Reps and the like. For example, a customer support manager may be required to deflect incoming requests to multiple departments. Also, you may need to notify Support Reps when a request remains unassigned for x hours.
Zoho Support gives you the option to automate helpdesk processes with Workflows, Request Assignment rules, SLAs, Time-based actions, Support Contracts and Macros.
Define conditions and actions that will take effect when a time-event occurs. You can send alerts, modify request properties and assign tasks.
Create Rule | Time-based Conditions | Time-based Alerts | Time-based Tasks | Field Updates