The Notification Center is an aggregated and summarized view of activity feeds pertaining to your requests and tasks, that keeps you updated as things happen. Support Reps can collaborate within your team by way of comments in the Notification Center. While you comment, tag your colleagues in them using @Mentions to ask for their opinions.
Zoho Support allows your Support Reps to follow customer support requests' to view their activity even if those Reps are not directly related to it. All events happening around a followed request will be displayed as news stories, under the Notification Center.
You can follow a customer support request to view and track its activities under the Notification Center.
To follow a request
You can view the activities of a request that you're following from the Notification Center.
To access the Notification Center
Typically, a Support Rep can unfollow requests when they no longer wish to see its activities in the Notification Center.
To un-follow a request