The Domain Mapping feature enables you to configure your domain with the Zoho Support URL. This allows your customers and support representatives to receive requests and provide support using the URL that belongs to your domain. For example, if your company is called Bay & Co., using our Domain Mapping feature, you can ensure that your users access your support portal using https://support.bayandco.com instead of https://support.zoho.com.
To map your domain, follow the steps given below:
Note:
You have now configured your domain for Zoho Support. Your support representatives can now access your support portal using the domain URL of your company. If you do not enter a valid domain address into this field, everytime you try to use the domain URL, it will be redirected to an invalid domain. You will receive an error message. For example, you could see the error '404' "This Web Page Is Not Available".
In case you see the message mentioned in the image below, you will need to buy an SSL certificate.
We can help you get one and it would cost you $40 for a year which is over and above your subscription charges. If you want to buy an SSL certificate, send in your request to support@zohosupport.com.
1. I have configured my domain. However, I am still unable to access the URL of my portal?
This happens when you have not mapped your domain's CNAME entry to "customer1-support.zoho.com". For more information see, Mapping Your Domain.
2. How do I recover my access to Zoho Support if I have mapped an incorrect domain?
When an incorrect domain is mapped, you will not be able to access Zoho Support through the URL http://support.zoho.com/ as you will automatically be redirected to the incorrect domain. To be able to access Zoho Support, you are required to map the correct domain by accessing the following URL directly in your browser:
http://support.zoho.com/support/< your-portal-name >/DomainMapping.do
3. Will there be any changes in the invitation URL once I have completed the domain mapping?
Yes, after you have completed the mapping process, all invitations, to both support representatives and customers, approvals, escalations or any other notification e-mails containing the Zoho Support Portal URL will be updated with the newly-configured domain URL. However, this applies only to those e-mails, approvals, escalations or notification e-mails that sent after the domain-mapping process is completed.
4. Will my customers and support representatives still have access to their accounts through https://support.zoho.com?
Yes, they will have access to their accounts through https://support.zoho.com. Once there, they will automatically be redirected to the newly-configured domain URL.
5. My newly configured domain does not support https://. Can my customers and support representatives access my URL?
Yes, they will have all access to your URL. However, they would be informed while logging in, that there is a certificate error and this can be bypassed by hitting the Proceed Anyway button. For more information, see the SSL-error image. It is highly recommended that you buy an SSL certificate from us. To do this, send in your request to support@zohosupport.com.
6. How can my customers and support representatives log into Zoho Support?
Once your customers and support representatives have logged in to Zoho Support, they will find two different links on the top right-hand side pane. These links are:
When they click on their respective links, they will be redirected to a login page where they have to provide their login credentials.
7. How can I edit a domain-mapping configuration?
You can edit a domain-mapping configuration by following these steps:
8. How can I delete a domain-mapping configuration?
You can delete a domain-mapping configuration by following these steps:
