Support Help

Delete Records

You can use this method to delete the selected record (you must specify unique ID of the record) which is moved to the recycle bin.

Note:

  • Using this method, you cannot delete the records permanently from your account and this method is available for all modules.

Request URL to deleterecords:

XML: https://support.zoho.com/api/xml/MODULE/deleterecords?apikey=APIKEY&ticket=TICKET& portal=PORTALNAME & department=DEPARTMENTNAME&id=RECORDID
JSON: https://support.zoho.com/api/json/MODULE/deleterecords?apikey=APIKEY&ticket=TICKET& portal=PORTALNAME & department=DEPARTMENTNAME&id=RECORDID

Note:

  • Replace MODULE with any one of this requests, solutions, accounts, contacts, contracts, products, tasks.Replace APIKEY, TICKET, PORTALNAME, DEPARTMENTNAME,RECORDID with your apikey, ticket, portal name,department name and record id respectively.

Request Parameters:

Parameters Type Description
apikey* String API key to access your Zoho Support account.
ticket* String Encrypted alphanumeric string to authenticate your Zoho credentials. You can use the same ticket for 7 days. After 7th day, you must generate a new ticket.
portal* String portal of your Zoho Support.
department* String department of your Zoho Support.
id* Long id of the record to be deleted.

Sample URL:

https://support.zoho.com/api/xml/requests/deleterecords?apikey=APIKEY&ticket=TICKET& portal=demosupport & department=demodepartment&id=220909099990

Result :

Record Id(s) : 220909099990,Record(s) deleted successfully

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