Create Folders or Topics

New folders helps you in organizing the help articles in related folders. You can add new topics, rename an existing topic, and move topics and subtopics to a different parent topic. This provides you the ability to organize your solutions in a logical manner that would meet your organization's needs. You can also add specific folder in the account so that customers can view that specific folder.

To create new folders, do the following:

1. In the Solutions Home page, right click General located on the left pane.
2. Click Create Topic.
3. Provide a new name to this folder.
4. Click Rename Topic to rename the topic created.
5. Click Make all solutions Public to make all the articles public.
6. Click Make all solutions Private to make all the articles private.