Support Help

Close Requests

You can close a ticket if the customer issue is resolved. To close a ticket, do the following:

  1. Select a ticket from the Tickets Home page.
  2. Click Close button displayed in the top tab.

Also, you can find a Close Ticket button on the right panel once you open a ticket. You can click on it to close the ticket.

Note:

  • After you have closed a ticket, if customer responds, then the tickets status becomes open.
  • You can reopen a ticket once it is closed. Just change the status from Closed to Open.

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