Support Help

Article Associates

Add Comment

You can add comments as notes to provide any technical information to the agents related to the article in itself. You can leave multiple comments for an article.

To add a comment, do the following:

  1. Select an article from the Help Center home page.
  2. In the [Article] page, type your message in the comment area.
  3. Click Save. After adding a comment, the user ID and the time of adding the comment will be displayed.

You can also choose to display the comment in the self-service portal.

Add Attachment

You can attach any type of files and any number of files to a an article.

To attach a file, do the following:

  1. Open an article from Help Center home page.
  2. Click the Attachment tab and then click Add Attachment.
  3. Select an attachment from your external resource. After adding an attachment, the user ID and the time of attaching the file will be displayed.

attchementssolutions

You can also choose to show an attachment to your customers in their self-service portal.

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