You can add comments as notes to provide any technical information to the agents related to the article in itself. You can leave multiple comments for an article.
To add a comment, do the following:
You can also choose to display the comment in the self-service portal.
If you want to change something you wrote, you can edit the comment you left on an article.
You can edit comments only if you have the Edit permission for Comments.
To edit comments
Occasionally, you may need to remove the unnecessary comments from an article in Zoho Support for a better user experience. You may consider deleting the comments that are not useful for future reference.
You can delete comments only if you have the Delete permission for Comments.
To delete comments
You can attach any type of files and any number of files to a an article.
To attach a file, do the following:
You can also choose to show an attachment to your customers in their self-service portal.