Add Records

You can use this method to add data into Zoho Support from third-party applications.

URL format to addrecords:

XML:

https://support.zoho.com/api/xml/MODULE/addrecords?apikey=APIKEY&ticket=TICKET& portal=PORTALNAME & department=DEPARTMENTNAME&xml=XMLDATA

Note:

Replace MODULE with any one of this requests, solutions, accounts, contacts, contracts, products, tasks.Replace APIKEY, TICKET, PORTALNAME, DEPARTMENTNAME, XMLDATA with your apikey, ticket, portal name, department name and XML data respectively.

Request Parameters:

Parameters	Type	Description
apikey*	String	API key to access your Zoho Support account.
ticket*	String	Encrypted alphanumeric string to authenticate your Zoho credentials. You can use the same ticket for 7 days. After 7th day, you must generate a new ticket.
portal*	String	portal of your Zoho Support.
department*	String	department of your Zoho Support.
xml*	string	This is a XML string and the format should be same as how get records in XML format during your fetch API.

Sample URL:
https://support.zoho.com/api/xml/requests/addrecords?apikey=APIKEY&ticket=TICKET& portal=demosupport & department=demodepartment&xml=XMLDATA

XMLDATA should be the following format :

<requests>
<row no="1">
<fl val="Subject">Add Records Demo</fl>
<fl val="Contact Name">John</fl>
<fl val="Product Name">Customer Care</fl>
<fl val="Email">john@demo.com</fl>
<fl val="Phone">002200330044</fl>
</row>
</requests>

Add Records

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