Customers see one straightforward question. And they pick easily from just 2 options. There's always space for some additional feedback. Get clear happiness insights with reasons backing them.
Strive to create happiness right from the first interaction. But if you couldn't, try the second interaction. Ask for ratings at every interaction. Or, ask just once after ticket closure.
All ratings from customers are aggregated automatically in a single place. See them grouped by customer, account, ticket and agent. You can also compile custom reports with happiness ratings in the criteria.
Closely track feedback from customers via custom views. Automate follow-up processes based on the rating received. Figure out what happened and finish every interaction with a happy ending.