Happinessis the new Satisfaction
Measure customer happiness in each interaction. Track, improve and optimize your customer service experience to deliver more happiness in every ticket.
Keep it short & simple. One question. Two rating options. Clear insights.
Customers see one straightforward question. And they pick easily from just 2 options. There's always space for some additional feedback. Get clear happiness insights with reasons backing them.
Believe in second chances. Ask for a rating once. Or as many times as you need.
Strive to create happiness right from the first interaction. But if you couldn't, try the second interaction. Ask for ratings at every interaction. Or, ask just once after ticket closure.
Who said what. And when. Organized by customer, account, ticket and agent.
All ratings from customers are aggregated automatically in a single place. See them grouped by customer, account, ticket and agent. You can also compile custom reports with happiness ratings in the criteria.
No loose ends. Follow-up, figure out and finish.
Closely track feedback from customers via custom views. Automate follow-up processes based on the rating received. Figure out what happened and finish every interaction with a happy ending.