Many Channels. One Place.
Zoho Support pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Automate. Be Productive.
Automate several manual tasks that could drain the productivity of your customer service team. That way, they can focus on delivering happiness to customers in every interaction.
How can you make bricks without clay! Measure several metrics you care about. Identify weak spots in your processes. Inspire your team and optimize for maximum customer happiness in every interaction.
Be Anywhere. Deliver Happiness.
We've taken the 'desk' out of Helpdesks, and for good reason! Take a day at home or leave early from work. But continue to help your customers either way. With Zoho Support for iOS and Android, wherever you are, you're right next to a customer.
Your Sales team and Service team just moved closer to each other. Customer information from Zoho CRM gets pulled right into every ticket within Zoho Support. Likewise, recent tickets from Zoho Support get pulled into the customer's page within Zoho CRM . Needless to say, all this information stays up-to-date automatically.
Happiness in your Language.
Help is best asked for and better delivered in native tongue. With native support for nine languages, consider that covered.