Cloud Telephony for Zoho Support packs in all the goodness of a traditional call centre within just a browser tab. Hook up a customer service phone number. Receive calls within Zoho Support. See the caller’s background. Look for solutions and resolve issues. Associate calls with existing tickets or new ones. All the advantages of Phone support, without any of the usual hassles.
The Interactive Voice Response brings simple navigation to your customer service hotline. Customers can reach the right support agents based on IVR options they choose. Associate IVR options with multiple support agents. Deliver happiness via phone without the maze of navigation.
With Voice Mail, you can forget missing calls altogether. Customers can now leave voice messages. Each voice message is added as a new ticket. Agents can respond to them as usual. Quit worrying about missed calls and unhappy customers.