Ever since we started building Zoho Support, we’ve firmly believed that small businesses must also be able to deliver world class customer service without having to spend a lot of resources. That belief has guided us over the last few years and it shall continue to guide us well into the future too.
We’ve continued to ship a lot of features and automation capabilities that make life easier for customer support teams. But, there’s one thing we always wanted to simplify: the way small businesses adopt a web based customer support software. Today, we’re extremely happy to be doing that.
It’s tricky for small businesses to decide what support channels they can sustain, how many people to hire, how many licenses to buy and so on. It’s really meaningless and unnecessary to go through these decisions when you’re just about to start and grow. You should simply focus on defining your customer support culture. Starting today, you can have as many support reps as you want, for free. Forever.
Yes, that was not a typo! We’re letting you add as many people from your team as you want for free.
Because we think you shouldn’t worry about what channels to use, what plan to choose, how many licenses will be too little and how many too much! These are things you’ll figure out along the way. Until then, we don’t want you to have these in the way of your work!
What’s in the box?
Free Unlimited Reps
Channels: Email, web form, customer portal and forums.
Helpdesk Basics: SLA, escalation, priority
Customization: Rebranding, custom fields and tabs, domain mapping
Reports: Pre-defined reports to help you track how your team is handling requests
What’s the catch? Where’s the fine print?
It might be difficult for you to believe this. But, there’s no catch. No fine print. Nothing. The plan is free for you to use. It has all of the features mentioned above.
However, it’s available only for a limited period and applies only to fresh signups. But once you sign up, your agents are free forever. And you can add more for no cost as well. We don’t limit that at all.
Simply, sign up, set up and start building your customer service culture today!