With Zoho Support, you can set Alerts and Notifications to keep your agents and customers updated about their tickets and tasks through browser pop ups, e-mails or SMS.
Customize your notification rules, for both your contacts and agents by defining when and how they need to be informed related to a ticket. Your users can be notified through e-mail or SMS.
Notify your agents when a new task has been assigned. You can keep your agents in the loop by sending out a notification e-mail or an SMS when a new task has been assigned to them. Set alerts to remind your agents on the task assigned to them. Alerts can be sent on a predetermined date and time through e-mail, SMS or browser pop-up.
Notify your agents before a contract is going to expire. While adding a contract you can enable e-mail notification to be sent to a chosen set of agents before a contract expires.