Dear customers,

As part of our annual network maintenance, we will be upgrading our primary data center infrastructure this month. This maintenance is scheduled to run from December 23rd 2015 to December 28th 2015.

As a Zoho customer, you can continue using all Zoho services during this period. We do not expect any service disruption as all Zoho services will be served from a secondary data center, while we carry out the upgrade on the primary.

We will post an update on this blog once the infrastructure upgrade is complete. In the meantime, if you run into any issues, please feel free to tweet us @zohocares for support or email us at support@zohocorp.com

Thank you for your patronage.

Update: The data center maintenance is now complete. A few of our customers experienced intermittent issues while we switched from our primary data center to the secondary data center and vice-versa. We apologize for the inconvenience caused. Thank you for your support.

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  1. Meera Sapra

    First off, we’d like to apologize for the issues with Zoho Support.

    Here’s why these issues occurred: We experienced an unexpected overload of emails which caused a lag during the planned maintenance activity. Because of the lag, tickets had to be retrieved in batches for a period of time for the affected portals.

    The problem is now resolved and you can expect Zoho Support to work normally.

  2. Piers Leighton

    Hi, we don’t appear to be getting any Support mails coming through. Are you mid-migration?

  3. Shrikant

    Thanks for the information…

  4. Timothy

    Unfortunately Zoho-Support out of service since 1hour.
    Good luck,..
    Tim

  5. Ivar

    Zoho support is down for us (in the Netherlands) right now.
    It says:

    We’ll be right back!
    Our service is temporarily unavailable. We are currently working to restore it.

    Please try again later.

  6. Alan

    Hi there, I’ve tried CName as well as TXT record, both times the verification failed, I’ve verified the CNAME is setup correctly.
    i also attach the screenshot.
    Thanks

  7. Deepak

    Thank for information..best of luck

  8. Bang Andre

    Thank you for information

  9. Jorge Garza

    we are having some slowness and interruption of the service in this month, with the upgrade are going to be solved that issues???

    regards!!!

  10. Viktor

    Hi,

    I experience difficulties over sending emails using multiple domains that I aligned with Zoho. Is it possible that this issue and the maintenance are related?

    Thanks,

    Viktor

  11. BOOKMAN

    Hi,

    Is there an easy way to backup our emails? I mean everything in our account, including contacts and settings.

    We don’t use any mail client so all messages are in the server but it just occurred to me that it would be prudent to have a local backup.

    Thanks.

  12. Greg

    Thx for the info

  13. Adel Ganje

    Thanks very much for the information.

  14. Ferdows Sanehi

    I am already experiencing some delays?!
    It is very frustrating because I use Zoho Mail for activation emails for my customers.
    I hope you guys have notice that users are getting delays and are working to solve this problem.

  15. Anna

    Hi, is there a backoffice SDK to integrate with your apps, or build our own with yours like Google.

    thanks
    Anna

  16. Kirk

    What are some of the upgrades being made this year?

  17. Jonathan Armstrong

    You indicated that you don’t expect any slowness from this… however, your service is already super slow during peak times. What are you doing to improve on this?

    We’ve used Zoho CRM for the past four years– we’d hate to have to switch to a different provider. It would take a lot of time to retrain everyone and apply the customizations we’ve made to our service. But if you don’t do something to speed up the service we may be forced to look elsewhere.

  18. Juan

    Thanks for the info!

  19. Brian

    Are there going to be any upgrades to the user interface? Also, the reporting features?

  20. Morgan

    Where will the second data center be coming from? We are already receiving Google authentication notices in regards to our Zoho access. Have the updates already begun?

  21. Klester John Manaloto

    Hi Meera,

    Thanks for the info. Hope everything goes well.
    Should we experience any issues e.g. latency, access issues, etc., who can we reach out to?

  22. Benjamin

    Hello, thanks for making us aware.

    Can you tell me please what effect this upgrade will have on services going forward? That is, when the primary data centre is operational once more, will services improve in speed, stability and security? And will it help to prevent the data-attacks we saw during 2015?

    Thanks very much indeed.

  23. Jag

    Thanks for the heads up..Let’s hope the email server which is working on Second Data Center won’t let me down..
    🙂

  24. Gyanendra

    Thanks for the information.
    1. Would we experience any latency issue during upgrade?
    2. Our authentication token will work as its before or do we need to re-generate the token?

    • Meera Sapra

      Hi Gyanendra – You should not experience any latency during the upgrade. Authentication tokens will continue to work without needing to regenerate them.

  25. Rahul Kaushik

    Thanks for the information.

  26. Luiz Carlos Marin Reali

    Quero elogiar a postura de vocês quanto as atividades manutenção sobre seus serviços, um aviso é muito importante pois qualquer situação adversa já estarei sabendo o que esta acontecendo, Parabéns Zoho

  27. Héctor

    Thanks for the info 🙂 I hope everything goes perfectly smooth.

  28. Ryan

    Arun,

    I hope it doesn’t slow down anymore, it’s already slow enough as it is. Hopefully this will improve performance during peak periods where the service is so slow that it’s almost unusable.

  29. Arun

    Would we experience any differences during or after the upgrade?
    Hope, the secondary data center will not slowdown the service and data access.
    Anyway, thanks for the information.

    • Meera Sapra

      Hi Arun – We don’t expect any slowness during the upgrade. All services should function normally.