Measure, coach and monitor.
Summarize the performance of your team through easy to interpret prebuilt reports. Zoho SalesIQ reports make it easy for you to compare metrics and spot trends. Make smarter business decisions by analyzing top agents, active departments, unique visitors and other key metrics.
Coach in real-time.
Sales managers can co-browse with an agent while they live chat with prospects, by enabling hands-on sales. Enable hands on sales chat training. Ensure quality of an agent's live chat by providing private feedback as a session progresses.
Keep track of the progress made by your agents. Monitor their average response time, number of multiple chats and online vs idle hours. Ensure the best customer experience by routing hot prospects to your top agents and shorten the sales cycle.