Measure, coach and monitor.
Summarize the performance of your team through easy to interpret prebuilt reports. Zoho SalesIQ reports are easy to compare and spot trends. Make smarter business decisions by analyzing top agents, active departments, unique visitors and other key metrics.
Coach in real-time.
Sales mangers can co-browse with an agent while they live chat with prospects. Enable hands on sales chat training. Ensure quality of an agent's live chat by provide private feedback as a session progresses.
Keep track of the progress made by your agents. Monitor their average response time, number of multiple chats and online vs idle hours. Ensure the best customer experience by routing hot prospects to your top agents and shorten the sales cycle.