Know and engage visitors better.
Geolocate your visitors.
Geolocation is one of the key differentiators when it comes to engaging your website visitors. Strategically reach out to prospects with personalized offers and discounts based on their location. Direct prospects to your nearest outlet, greet in their own language and plan marketing activities by targeting geolocations with high visitor volume.
Track visitor's footprints.
Monitor how visitors are interacting with your website in real-time. Identify the URL of the content or affiliate sending you website traffic.
Analyze the web path of visitors and determine specific web pages with high and low engagement rates.
Ever called up a sales helpline, asked for your favorite rep who lists you to the best deals of the day? Guess what! You can even do that on live chat now! Your prospects will be thrilled! Just decide the agents to be listed, include a small bio about their specialties and let your prospects choose whom to chat with.
Automatic chat translation.
Real time automatic language translation built right into the Zoho SalesIQ platform.
Receive messages in any language but converse with prospects in their native language. Engage with a wider audience and cover markets spreads across the globe.
Identify new vs returning visitor.
Covert data from your live chats into insights. Use it to engage prospects during their returning visits.
Amaze returning visitors by delivering a more personalized experience. Recall their name, chat history and previous web path. A well structured conversation with a returning visitor backed by relevant insights can drive more sales.
Activity based proactive chats.
Proactively engaged visitors are 5 times more likely to buy Vs an average visitor.Trigger 'hot prospect' notifications in real time to your agents when visitors complete certain actions on your website.
Create predefined rules like time on site or visitor landing page to proactively engage through automated live chat. Get notified when a next big customer lands on your website.
Interactive email campaigns.
Covert monologue outbound email campaigns into dialouges.
Add Zoho SalesIQ's signature chat to the sender's email signature, prospects can start a chat conversation with your sales reps right from the email.