Capture the subtle nuances of communication with audio call for live chat
Personal customer service
An attentive and empathetic voice has the power to assuage even a potentially explosive situation. Use the combined power of audio call and live chat to provide stellar support to customers and turn them into brand advocates.
Audio calls with context
Often customers who switch from chat to calls are required to dial customer care, wait on hold, and explain their requirement to a representative all over again. Zoho SalesIQ facilitates a seamless transition from live chat to a voice call while retaining context.
One-click, browser-based calls
With work from home gaining more prominence, we've solved the need for browser-based, high quality, one-click calls. No hardware, downloads, or extensions needed. All it takes are your computer speakers and a microphone or headset.
Screen sharing for better resolutions
Screen share for live chat allows you to aid customers visually and walk them through a demo. You can even ask customers to share their screen so you can get a firsthand view of their issue and provide instant help.
Voicemail for missed customer calls
Missed a call from a customer? Don't worry—customers can simply leave you a voice message if their call goes unanswered, and you can follow up on their query.
Manage call permissions
If you work in a large enterprise, it's possible to get overwhelmed by too many calls. Zoho SalesIQ lets you limit audio calling on your live chat window at the brand and portal levels thereby breaking endless rounds of phone calls and voicemails and giving you more control over your schedule.
