Analyze and track your key helpdesk metrics. Be empowered.1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service
Zoho Reports advanced analytics connector for ManageEngine SupportCenter Plus helps you track the key performance indicators (KPIs) of your helpdesk operations. The connector pre-packages 65+ hand-picked reports on SLA, support rep performance, requests closing rate, support load in different regions, customer feedback, feature commitments, and other key helpdesk metrics.
Your SupportCenter Plus data gets seamlessly synced to Zoho Reports. Access a fully featured BI tool from within your SupportCenter Plus account.
Governed by strong Zoho Security Practices, including support for a secure encrypted connection.
Ready made reports
The SupportCenter Plus Advanced Analytics Connector provides you with 65+ ready made reports & dashboards, that you'll love and find great value in instantly.
Visual analysis and dashboarding
Visually analyze and build insightful helpdesk reports and dashboards with easy-to-use drag-and-drop interface.
Variety of reporting components
Use a wide variety of charts, pivot tables, KPI widgets & tabular view components to build insightful reports and dashboards.
Develop reports together with your colleagues and collaboratively analyze them for informed decision making.
Email, export & print reports
Reports & dashboards can be scheduled for emailing or can be exported into a variety of file formats for offline access.
Embed reports anywhere
Embed your reports and dashboards across websites, blogs, applications or intranets for wider consumption.
James Saunders IT Admin, CIC
Zoho Reports has the most incredibly helpful customer support staff, compared to many other software companies I have worked with so far, by a large, large margin. Amazing service. No one else goes to such lengths as Zoho to assist their customers.