ManageEngine Links MSP Center Plus to Zoho Reports
ManageEngine is trying to do two things with its MSP Center Plus Upgrade: churn out more detailed reports, and save MSPs the several hours per week they're currently spending just setting up reports. The MSP Center Plus will now automatically push an MSP's data into Zoho Reports, which is a cloud-based data capturing solution. Zoho Reports then churns out reports that Sabhlok says are easy to pull analysis from. That analysis can then be published into dashboards for customers.
"The goal is to get the hidden nuggets within the data and then report on that," said Sabhlok, who noted that the upgrade is not only for MSP end-users; it's also for MSPs themselves. Zoho Reports can be used both internally and externally. Now that MSPs will have their data in an analytics tool, they can use the data to evaluate and assess their own businesses.
Read more: MSPmentor, Jan 25, 2012
Zoho helps ManageEngine with Cloud Reporting, Business Intelligence
The advanced reporting capabilities most significant to MSP Center Plus users include what the companies call an easy-to-use, spreadsheet-like interface that supports drag-and-drop report and dashboard building. Users also have immediate access to 60 preconfigured performance reports and six preconfigured dashboard views.
Additionally, the entire database of MSP Center Plus is uploaded to Zoho Reports, so users can create powerful, custom reports with SQL queries written in any database dialect or syntax. Users can also take advantage of standard relational modeling features like defining relationships between tables (using lookup columns), enforcing data integrity, auto-joining data across multiple tables, and auto-numbering.
Read more: Billing & OSS World, Jan 24, 2012
Supporting your B2B Business - Review of TeamSupport Customer Support Software
The company's integration with Zoho Reports is very exciting to me. You can filter, sort, view and analyze support data using Zoho Reports. I especially like the fact that TeamSupport automatically updates Zoho Reports with latest data from TeamSupport including ticket data, portal logins, chat requests, and knowledge base traffic in real time. This means that you get information about your helpdesk performance in real time
Read more: GetApp.com, Jan 23, 2012
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Creating a report is a piece of cake. Select the type of chart you want in the report and start adding fields by just dragging and dropping them in their respective axes. Zoho has included a small how to and a video to help you in the chart creation process. Options to edit the colors and text are available in this page. For creating filters, use the same drag and drop routine.
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