Gain actionable insights with Helpdesk Analytics

Visually analyze and understand your support team's perfromance. Create insightful reports and dashboards to track your key performance indicators (KPIs). Derive valuable insights, improve your customer support and increase customer satisfaction.

In-depth helpdesk analytics powered by Zoho Reports

1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service.

Helpdesk overview

Get an overall picture of your helpdesk at a glance. Eliminate data silos and increase visibility of key performance indicators (KPI).

Customer satisfaction

Measure, manage, and improve customer satisfaction with the right set of metrics.

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Deadline compliance

Quickly spot trends in deadline compliance across regions, products, agent groups and make data driven decisions.

Agent performance

Track and monitor agent performance based on parameters such as average response time, customer happiness, ticket traffic, and expertise.

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Data blending

Combine data from different sources and create cross functional reports. For example, combine your helpdesk data along with CRM data to create an activities/lead report.

Collaborative analytics

Develop reports together with your support team and share the data and reports securely with fine-grained access controls.

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Advanced Helpdesk Analytics for Zoho Desk and Zendesk.

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Start visualizing your customer support activity today.

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