In-depth helpdesk analytics powered by Zoho Reports1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service.

Helpdesk overview

Get an overall picture of your helpdesk at a glance. Eliminate data silos and increase visibility of key performance indicators (KPI).

Customer satisfaction

Measure, manage, and improve customer satisfaction with the right set of metrics.

  • Business Intelligence Tool

Deadline compliance

Quickly spot trends in deadline compliance across regions, products, agent groups and make data driven decisions.

Agent performance

Track and monitor agent performance based on parameters such as average response time, customer happiness, ticket traffic, and expertise.

  • Business Intelligence Tool
  • Business Intelligence Tool

Data blending

Combine data from different sources and create cross functional reports. For example, combine your helpdesk data along with CRM data to create an activities/lead report.

Collaborative analytics.

Develop reports together with your support team and share the data and reports securely with fine-grained access controls.

Business Intelligence Tool

Advanced Helpdesk Analytics for Zoho Desk and Zendesk.

View More

Customer Buzz

Martin Rodgers GoCodes, Zoho Reports White Label Customer

Data is automatically pulled and presented in powerful dashboards for us to identify new courses of action. We were blown away by the amount of pre-made dashboards. Virtually everything we needed was there in one place.

Read More

Top-Rated Business Intelligence Software

Helpdesk Analytics Solutions / How-Tos

Start visualizing your customer support activity today.