ManageEngine ServiceDesk Plus (SDP) is the widely popular help desk software loved by IT managers world wide. We are excited to announce the advanced analytics add-on for SDP, powered by Zoho Reports.
Why advanced analytics for SDP?
As IT managers and their teams fight IT fires every day, the effort required to analyze service desk data becomes an additional overhead for them. And IT technicians have to write complex scripts/queries to generate the right reports. Not anymore, because with this integration with Zoho Reports, SDP customers can create fine-grained reports with easy drag-and-drop actions, without writing database queries. The add-on also comes pre-packed with 80+ useful reports and dashboards.
Setting it up
The below slideshow provides step-by-step instructions of how to set up the advanced analytics add-on for SDP.
“Accidents are not accidents but precise arrivals at the wrong right time”, says, a popular writer and poet. This blog analyzes the road accidents that happened in the UK, and the contributing factors, for the years 1979 to 2013, based on the data published by the Ministry for Road Transport of the UK government.
“Study the past to define the future,” said Confucius. Businesses that fail are typically those that repeat mistakes made in the past. Historical analysis helps companies to avoid such failures.
In the context of CRM, the analysis of sales stage history is essential for a multitude of key business decisions. A sales stage history gives you the number of potentials (opportunities) in each stage for a particular time period. Stage history analysis reports are now available in the advanced analytics add-on for Zoho CRM. Let us see how this can help you gain useful business insights.
Mobile apps are becoming more critical for businesses. This is evident from the fact that Zoho’s apps recently clocked 1,000,000+ downloads. Launching today, is the iPad app for Zoho Reports.
With an increasingly mobile workforce, there are often situations where business data needs to be accessed and analyzed instantly. It’s easily done with a mobile device like an iPad.
Our new mobile business intelligence app complements the web/browser view offered by Zoho Reports. It helps you track key business metrics on the go, spot trends quickly, collaborate with colleagues and arrive at informed business decisions. It lets you easily interact with the reports, as well as share and analyze data from a wide range of sources, all from your iPad.
Charts have the magical ability to transform abstract numbers into beautiful readable visualizations. Trouble comes when you have to choose the right chart, that could best visualize the data involved. We have come up with a chart-picker guide that will help you to choose the best chart for the occasion. Go ahead and make the right pick!
Pick this chart to compare data classified into discrete groups. Be it your sales in each quarter, or say scores comparison among teams.
Coined by Huseeb Budhani in 2008, “Big Data” has been a big deal for a few years now. Most traditional database systems manage only regular-sized structured databases, and find it difficult to manage the incredible volumes of big data being generated today. To help with this, a number of experimental new “NoSQL” database systems have come into the picture. By making some tradeoffs, NoSQL databases can easily scale to much larger sizes than their more traditional cousins.
To help you analyze the huge volume of raw business data stored in NoSQL databases, Zoho Reports now fully supports analysis and reporting over data in NoSQL databases. You can now use the advanced reporting options offered by Zoho Reports with these NoSQL database systems:
- Apache Cassandra
- Apache Hadoop/Hive
- Cloudera Hadoop/Hive
- Hortonworks Hadoop/Hive
More and more of your business data reside on the cloud now. For better convenience, you now sync your files online, using cloud services like Zoho Docs, Google Drive, Dropbox, Box or OneDrive. Zoho Reports now makes it easier to analyze your data files (especially spreadsheets) that are stored in such cloud storage services.
Using the new Import from Cloud Storage/Drive link, you can import files directly from other cloud services to Zoho Reports. Read more