Zoho BugTracker integration allows you to submit tickets as bug from within Zoho Support. If you use both Zoho Support and Zoho BugTracker for your business, you can quickly add bugs and track their status to closure.
To get started with the setup, you need to get the administrator’s e-mail address and the related ZSC key from your Zoho Projects account. The ZSC key is used to communicate between Zoho Support and Zoho Projects.
You can access the same by following the steps mentioned below.
Log into your Zoho Projects http://www.zoho.com/projects/ account as an administrator. Go to Settings tab and Click Company Profile link under settings tab
Click Zoho Service Communication (ZSC) Key from the right panel
Copy the e-mail address and the associated ZSC Key which needs to be provided in Zoho Support for the integration.
After getting the ZSC Key from Zoho Projects, you need to configure the same under settings in Zoho Support.
To configure the BugTracker Integration, follow the steps mentioned below:
Log into Zoho Support http://www.zoho.com/support/ as an administrator. Click Setup link from top right menu panel
This loads the Settings panel. Here click Zoho Add-Ons from Integration and Add-ons
Select Zoho BugTracker Add On this displays the activation wizard. Click Activate BugTracker Integration button and this displays the Bugtracker activation form
Now provide the BugTracker Administrator’s e-mail address and the related ZSC Key and Click Next button
Under BugTracker to Zoho Support mapping setting, select a bug tracker portal from the drop down. All the projects under the chosen portal would be listed besides your departments in Zoho Support.
You can map a department in Zoho Support to a related project in Zoho BugTracker to route the bugs. Also you cannot associate a department to more than one project. Click Save to complete the mapping.
To file a bug for a ticket, follow the steps mentioned below.
In the File a Bug page, you can find the BugTracker project pre-selected to file a bug in. You can change the BugTracker project by selecting from the drop down. The Request’s subject and content are carried forward as Bug Title and Description.
Click Save. The support request would be filed has a bug in the related project in Zoho BugTracker.
To know more about the bug you can get to see these details under bug information section in Zoho Support.
In addition, you can set your own business rules for the bugs filed from Zoho Support using Update Support option of Business Rules in BugTracker
As an example: If you wish to add a comment when the bug is closed in BugTracker you can do so by setting this has a business rule using Update Support option.
This business rule gets triggered when you close a bug in BugTracker and a comment gets automatically updated for the corresponding ticket in Zoho Support.