Getting Started Guide

Manage Bugs

The bugs view provides a consolidated view of the progress of bugs. You can view bugs as a list in List View or as Kanban cards in Kanban View.

In both the bug views you can:

Add a bug

In Projects, select the required project and then click Bugs. Click the List view or Kanban view.

bugs-view

Click the Plus icon at the top right corner to submit a bug. Specify other bug details such as Problem Title, Problem Description and so on. You can now, attach and share screenshots of any webpage or screen related to a bug using the screen-grabber option. In Drop files or add attachments here.., click the screen grab option and paste or attach the required image, and then click Done to upload the screenshot. An inbuilt draw tool lets you highlight what is important and blackout what you don’t want in the screenshot.

right-submit-bug
Note: You can filter bugs based on Status, Assignee, Severity, Time, Module, Classification and Milestone.

Edit a bug

In Kanban view or List view, click to open the selected bug. Modify the bug details and save the changes.

edit-bug

You can associate a bug to its related task, so that it's easy to track and close the task as well as the associated bugs. Edit a bug and then, click the Tasks tab to associate a task. Click Associate Tasks, and type the task name to search and select the task, then click Associate Tasks. You can click on the associated task to directly navigate to the Task details page, where you can click on the Bugs tab to view the associated bugs and vice versa. Learn More

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Remote assist for bugs

The Remote Assist option is available only if the bug is assigned to you. When you click this option, it invites the bug reporter to share their screen with the assignee so that the assignee can assist better in resolving the issue.

remote-assist

More about the Edit Bug screen

While editing a bug, you can navigate to the next bug without leaving the page. You can also move to the next bug using the Up and Down navigation keys in the keyboard.

next-bug

You can edit the bug properties such as Project Name, Associated Milestone, Assign to, Due on, Status, Severity and so on. You can also move bugs from one project to another in Project Name. Once a bug is moved, all data associated with the bug is also moved.  Further, you can associate the bug to a new milestone in Associated Milestone.

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You can click Edit to update the bug description.

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Add comments while modifying the bug. Also, you can attach and share screenshots of any webpage or screen related to a bug using the screen-grabber option. In Drop files or add attachments here.., click the screen grab option and paste or attach the required image, and then click Done to upload the screenshot. An inbuilt draw tool lets you highlight what is important and blackout what you don’t want in the screenshot.

add-comments
 

Add attachments while modifying the bug. Also, you can attach and share screenshots of any webpage or screen related to a bug using the screen-grabber option.

add-attachments
 

You can resolve bugs while editing itself. 

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Add log hours for the bug. Learn More.

log-hours
 

Link and classify related bugs. Learn More.

link bugs
 

You can view the activity history of the bug. All activities related to the bug are listed in order.

view-history

Clone bugs to create another copy of the bug. The Clone Bug option is available at the bottom of the Edit Bug screen.

bug-clone

Add followers for the bug. The Add Followers option is available at the bottom of the Edit Bug screen.

add-followers

Delete a Bug

In Kanban view or List view, click to open the selected bug, and then click Delete Bugs at the bottom of the Edit Bug screen. bug-delete

Related Topics

Kanban View of Bugs|List View of Bugs

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