FAQ

I'm unable to log into my Zoho account. What do I do now?

  1. Please make sure that your Zoho user name and password are correct.
  2. If the login credentials are correct, and still unable to log in, please reset your password and try again.

If you are still unable to log in, please contact

How do I reset password for my Zoho account?

Please follow the instructions below to reset the password.

  1. Go to https://www.zoho.com/people/login.html
  2. Click 'Forgot Password?' link.
  3. On the screen, enter your primary email address (registered Zoho account) and complete the image verification.
  4. Click the 'Request' button.
  5. You will receive an email from Zoho Accounts to your primary email address with a reset password link. Click that link.
  6. Create a new password.
  7. Sign in to Zoho People using the new password.

How do I upgrade my Zoho People account from a free plan?

To upgrade your Zoho People Subscription from a free plan, please follow the steps below.

  1. Sign in as Admin.
  2. Click 'Subscription' at the top of the page.
  3. Choose a plan.
  4. Enter your credit card details and when you are done, click 'Make Payment'.
  5. Your account will be upgraded and you will receive a confirmation email for the same.

When will you charge my credit card?

Your credit card will automatically be charged on the same date of every month/year for both monthly and yearly plans. Since this process is automated, you will be charged automatically unless you change your plan to 'Free Plan'.

Do you store my credit card details?

No, we don't save your credit card details on our servers. Please see Zoho's Privacy Policy to know why we don't store your credit card details.

How do I change my credit card details?

To change your credit card details, follow the steps below.

  1. Sign in as Admin.
  2. Click 'Subscription' at the top of the page.
  3. Click 'Change credit card details' link and enter your card details.
  4. Once done, click 'Update credit card'.

Can I downgrade my Zoho People subscription to a free plan?

Yes, you can downgrade your Zoho People subscription to free plan any time. Follow the steps below to downgrade your subscription.

  1. Sign in as Admin.
  2. Click 'Subscription' at the top of the page.
  3. Click 'Downgrade' button available for the basic version and confirm.

How do I change my time zone?

Please follow the steps below to change your time zone.

  1. Go to https://accounts.zoho.com/u/h#home
  2. Click 'Personal Information'.
  3. Click 'Edit'.
  4. Change the time zone from the drop down list.
  5. Click 'Save'.

How do I change my language in Zoho People?

To change the language, please follow the steps below:

  1. Access Zoho Accounts page.
  2. Go to Personal Information
  3. Click 'Edit'.
  4. Change your preferred language.
  5. Click Save.

How do I delete/close my Zoho account?

Zoho works on single sign-on(SSO). So, if you close your account, you will no longer be able to access any of the Zoho applications.

To delete your Zoho account:

  1. Log in to https://accounts.zoho.com
  2. Scroll down and click 'Close Account' option.
  3. Enter your current password and select the reason for closing your Zoho account.
  4. Click 'Close Account' button.

Note:

  • Once you delete your account, all your data will be lost from all the Zoho Services and you will no longer be able to retrieve those data.

People FAQ Account & Subscription