PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho continues its effort to lead small and medium businesses successfully into the social sphere, announcing today that Zoho Support, the company’s online customer support software, now offers tight integration with Facebook and Twitter. Companies can now easily employ Zoho Support to engage with and support their customers in real time via the popular social networks — without ever leaving Zoho Support’s intuitive user interface.
"Today’s connected customers expect a higher level of customer support. When they Tweet a question to a company, they expect a genuine answer, and they expect it quickly,” said Raju Vegesna, Zoho evangelist. “Social media is growing as a support channel and with the right approach can be an effective and powerful tool for companies to strengthen their customer service. By integrating these features into their existing support software, we are giving companies the power and tools to listen to, learn from and lead their customers to solutions in the spaces customers already interact in, strengthening their reputation and relationships along the way."
"Today’s connected customers expect a higher level of customer support. When they Tweet a question to a company, they expect a genuine answer, and they expect it quickly"
The Facebook and Twitter integrations for Zoho Support are the latest result of Zoho’s continued focus on outfitting their customers with powerful and effective social integrations. Zoho has already rolled out Facebook and LinkedIn integration into Zoho CRM, and LinkedIn integration for Zoho Recruit.
"We are excited to continue providing companies with the tools they need to effectively embrace social media,” added Vegesna. “These integrations are strengthening Zoho users’ ability to leverage social media into their organizations’ desired results. We are committed to giving Zoho users across our suite of applications expanded social support."
Within Zoho Support, the user interface gains a new social tab with options for Facebook and Twitter that let users:
Facebook and Twitter integration for Zoho Support is available immediately, free of charge, in the Zoho Support Enterprise Edition and Zoho Support Professional Edition.
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Zoho is a comprehensive suite of award-winning online productivity, collaboration and business applications for small and medium-sized businesses. Over four million direct users rely on Zoho for their Business, Productivity & Collaboration needs and actively connect via Forums and Blogs. To date, Zoho has launched 26 different applications which include several online office applications such as Writer, Sheet, Show, and Mail along with a host of business applications ranging from CRM to Projects, Invoice and Meeting. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program, which brings in millions of additional Zoho users. For more information about Zoho, please visit www.zoho.com.
Zoho is a division of ZOHO Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine with 50,000 customers) and a Network Management Suite (WebNMS with 25,000 Tier 1 carrier deployments). With headquarters in Pleasanton, CA and offices in Austin, New Jersey, Chennai, London, Tokyo and Beijing, ZOHO Corp. serves the technology needs of millions of customers worldwide. For more information about ZOHO Corp., please visit www.zohocorp.com.
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Marisa Lam, 650-544-3350