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Zoho Integrates Zoho Support with Google Apps

Addition of Online Help Desk App Bolsters Company's Position as One of the Largest Software Providers for Google Apps Marketplace

PLEASANTON, Calif. - August 25, 2011 - Helping people work online, Zoho today announced it has added its online help desk software, Zoho Support, to the Google Apps Marketplace. The new addition is the company's twelfth application in the Google online storefront, bolstering Zoho's position as one of the largest software providers for the Google marketplace. Zoho Support for Google Apps is available on the Google Apps Marketplace at https://bit.ly/qifQTA.

"Our customers continue to make it clear that they want their online applications to work together seamlessly, regardless of who makes them," said
Raju Vegesna, Zoho evangelist.

"So, we are going to continue integrating our applications with Google Apps to give them that fluid user experience. Zoho Support brings a powerful yet easy-to-use help desk application to the Google Apps Marketplace. And it reconfirms our commitment to integrate the Zoho apps users want with Google Apps."

Zoho Support for Google Apps serves as the organization's central point of communication for all the support needs of its customers. Users can create tickets manually or receive them through channels like e-mail, websites, customer portals and API. Users can also manage forum posts effectively by converting them into tickets and tracking them until they are closed. Integration highlights include:

  • Single sign on: Once Zoho Support is installed in any Google Apps domain, users can access it directly from the universal navigation bar in Google Apps.
  • Adding users: Users can add existing Google Apps users to Zoho Support, automatically setting them up as support agents without having to create new accounts.
  • Importing contacts: Users can import their Google Apps contacts into Zoho Support.

Zoho Support for Google Apps joins a broad array of business, collaboration and productivity applications that Zoho has brought to the Google Apps Marketplace, including:

For more information on Zoho, please visit www.zoho.com and watch "What is Zoho?" To get breaking Zoho news, visit and subscribe to the RSS feed at https://blogs.zoho.com, and follow the company on Twitter at @zoho and on Facebook at www.facebook.com/zoho.

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About Zoho

Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over eight million users rely on Zoho apps. Zoho's productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit https://www.zoho.com/.

Zoho is a division of Zoho Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine with over 70,000 customers) and a Network Management Suite (WebNMS with 25,000 Tier 1 carrier deployments). With U.S. headquarters in Pleasanton, CA and offices in Austin, Chennai, London, Tokyo and Beijing, Zoho Corp. serves the technology needs of millions of customers worldwide. For more information about Zoho Corp., please visit www.zohocorp.com.

All brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: Zoho, online applications, online productivity, online collaboration, business applications, email, spreadsheets, presentations, documents, Google, Chromebook, Chrome Web Store

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