BCC Dropbox, Zoho LiveDesk, Custom Related Lists, and MailMagnet for Mobile Round Out New Features
PLEASANTON, Calif.--(Zoho today announced the latest round of upgrades to Zoho CRM, the company’s online customer relationship management software. The new features start with BCC Dropbox, which lets users BCC customer emails to CRM in order to associate those emails to the related customer records inside Zoho CRM. Integration with Zoho LiveDesk brings customer support and customer information together. Custom Related Lists brings customer information from multiple sources, including third-party applications, into Zoho CRM, making it the central place to aggregate all your customer information. MailMagnet for Mobile brings the power of MailMagnet — email filtering based on active deals in CRM — to Zoho CRM iPhone, iPad and Android mobile apps.)--
“For many of our users, Zoho CRM organizes, streamlines and stores the lifeblood of their company — customer data and interactions,” said Raju Vegesna, Zoho evangelist. “This update is yet another step towards effectively managing their customer data and interactions at a central place in CRM. With the addition of BCC Dropbox, combined with various previous email integrations and MailMagnet, we offer the most comprehensive set of email integrations available among any CRM vendors in the market. With LiveDesk integration and Custom Related Lists, we bring customer support and customer data from third-party sources into Zoho CRM, making it the broadest pre-integrated CRM system for businesses providing a holistic view of your customer information.”
“For many of our users, Zoho CRM organizes, streamlines and stores the lifeblood of their company — customer data and interactions"
Zoho kicked off 2013 with key productivity and mobility enhancements to Zoho CRM. Now, the company is following up with email upgrades for both the web and mobile versions of Zoho CRM, the addition of Custom Related Lists to extend Zoho CRM as well as integration with Zoho LiveDesk. The details of the new features include:
The Zoho CRM integration with Zoho LiveDesk is available for all Zoho LiveDesk paid users. The BCC Dropbox feature is available for users of the Zoho CRM Professional and Enterprise Editions. Custom Related Lists is available for users of Zoho CRM Enterprise Edition. MailMagnet for Mobile is available for all Zoho CRM users with mobile add-on enabled.
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Zoho is a comprehensive suite of award-winning online productivity, collaboration and business applications for businesses of all sizes. Over seven million users rely on Zoho for their Business, Productivity & Collaboration needs and actively connect via Forums, Blogs, Facebook and Twitter. Zoho has launched several online office applications such as Writer, Sheet, Show and Mail along with a host of business applications ranging from CRM to Projects, Invoice and Meeting. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit http://www.zoho.com/.
Zoho is a division of Zoho Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine with over 70,000 customers) and a Network Management Suite (WebNMS with 25,000 Tier 1 carrier deployments). With headquarters in Pleasanton, CA and offices in Austin, New Jersey, Chennai, London, Tokyo and Beijing, Zoho Corp. serves the technology needs of millions of customers worldwide. For more information about Zoho Corp., please visit www.zohocorp.com
Marisa Lam, 650-544-3350