PLEASANTON, Calif. — April 17, 2007 — Zoho, a leading provider of Web-based applications for collaborative business, has been included in the list of "Cool Vendors" in the “Cool Vendors in Web 2.0, 2007” report authored by Gartner, Inc.’s David Mitchell Smith, David Gootzit, Gene Phifer, Ray Valdes, Nicholas Gall, and Hung LeHong. Office 2.0, a subset of Web 2.0, focuses on personal and group productivity services for business.
“We believe customer service is going to be the deciding factor in Office 2.0 success, so we listen and respond to customers as if our lives depend on it, because they do,” said Zoho evangelist Raju Vegesna.
“Office 2.0 customers are asking for a comprehensive suite of high-quality services at an affordable price. That’s what we’re giving them. We work hard to earn our customers’ respect and appreciation.”
According to the report, many new and innovative technologies and services are being introduced on the Web. Organizations need to pay close attention to the consumer and Web-oriented worlds for a glimpse into the future of enterprise innovations.
The report went on to say, “Web 2.0 harnesses innovations from consumer markets and brings them to enterprises. Technologies associated with Web 2.0 (for example, Ajax) will have benefits by themselves, but the real power comes from those that leverage new social and business capabilities. Web communities can provide rich, new interactions among employees, business partners and customers. Web platforms and their architecture provide an adaptable technology model and potentially require significantly less-expensive infrastructure to support.”
With Office 2.0, applications running on customers’ desktops become services accessed via standard Web browsers, turning customer service into a key consideration in customer satisfaction and vendor success. With Office 2.0 services, new features can be added on a moment’s notice. Bugs can be fixed soon after they are discovered. New services can be quickly introduced with little risk. Customer requests and feedback lie at the heart of Office 2.0’s dynamic, constantly-evolving service model, and companies that embrace their customers will flourish.
In addition to the Gartner “Cool Vendor” evaluation, Zoho has been honored on several other awards lists, including PC World’s “101 Fantastic Freebies” and “The Web’s Most Useful Sites,” Forbes’ “The Best Web-Based Computer Applications for Small Business,” and CRN’s “Review: The Best Ajax-based Apps.”
Gartner's listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.
Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn't do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner's interest or curiosity in approximately the past six months.
About Zoho and AdventNet
Zoho is creating the most comprehensive suite of affordable, online productivity tools for today's knowledge workers. Nearly 120 developers work on the Zoho suite, often implementing new features just days after customers request them and responding to customer queries within minutes of their posting. To date, Zoho has launched 15 different applications and more are in the works. For more information on Zoho, please visit www.zoho.com.
Zoho is a division of AdventNet, in business since 1996 providing innovative software tools and serving more than 10,000 customers worldwide. For more information on AdventNet, please visit www.adventnet.com.
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