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Zoho Meeting empowers you to deliver the real-time IT technical support to your customers and colleagues through Remote Assistance functionality, thereby allows your business to operate efficiently. With Remote Assistance, you can connect, view and control your customer's computer remotely and update the service packs or troubleshoot the problems instantly. Additionally, you can reduce the travel costs and downtime of troubleshooting.
Business Scenarios
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Remote Support
Deliver personalized support to your customers and clients anywhere in the world, solve problems and close support calls quickly. Resolve more support issues quickly and deliver secure, scalable remote support to your customers.
Remote Access
Access and control remote client's PC from your location without connecting through VPN. Control remote system securely. Gain real-time visibility and control remote desktop. Improve support service speed and quality.
Remote IT Management
Perform any application installations in remote co-worker's PC, provide remote IT management and minimize downtime. Provide remote assistance to your co-workers or customers for setting right a configuration in their computer.
Service Desk
Simplify your service desk processes, deliver fast, easy and secure customer care. Maximize your help desk support effectively. Speed up support sessions with integrated instant chat and improve customer satisfaction.
Business Benefits
- Provide online remote support from your location, reduce on-site visits and save money.
- Instantly access remote desktop and rapidly solve your customer reported issues.
- View, diagnose, troubleshoot the problems of your remote client quickly and save time.
- Improve first time call resolution rates and empower your technical support team.
- Avoid confusing telephone explanations and provide online remote support.
- Improve incident-handling time, resulting in a superior customer experience every time.
- Provide fast, easy and secure remote support services to your customers.
Zoho Meeting - Key Features
- View Remote Desktop: View your client's desktop online and provide remote assistance.
- Remote Control: Take control of your remote client's desktop and troubleshoot their problems with remote access.
- Instant Messaging: Collaborate with your remote clients through the integrated Zoho Chat.
- Full screen / Auto-fit / Zoom: View your client's PC with the different viewing options: Full screen, Auto-fit, and Zoom.
- Firewall Support and Security: Works well behind any proxy. Secured data encryption and transmission using SSL.
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