You can use templates to send emails in a predefined format without having to repeat the formatting tasks multiple times. This is useful for organizations to standardize their mails across the organization.
Steps to create Templates:
- Open a New Message in the composer.
- Type the required contents of the template.
- Make the necessary formatting to the message.
- Click on the ‘Save Template’ option.

- The message will be saved in the Templates folder.
Steps to Modify the saved Templates:
- Navigate to the Templates folder
- All the templates will be listed here.
- Click on the message to be used. It will open in composer.
- Make the required change.
- Click 'Save Template' to save the changes.
Steps to use the saved Templates for New Message:
- Navigate to the Templates folder
- All the templates will be listed here.
- Click on the message to be used. It will open in composer.
- Make changes, if any, and send the mail.
- Templates will remain in the folder even after sending the mails, unlike drafts. Hence they can be used multiple times as required.
Steps to Insert saved Templates in Composer:
- You can use the Templates saved already in Composer, Message Replies or Message Forwards also.
- Click Insert >>Template
- The list of Subjects of the Saved Templates will be listed
- Select the relevant Template Subject to insert the Template
- The contents in the selected Template will be inserted in the current Message you are composing.