Zoho Mail User Guide

Outlook PST Migration

The Zoho Migration wizard has to be executed only by an user with Administrator rights in the Client machine.

  • It is recommended that the PST file size does not exceed 2 GB. In case your PST File size exceeds 2GB, split them into multiple PST files before migration.
  • In case you have non-English characters in Folder names, we request you to rename the folders to English. Currently you can migrate only folder names in English. You can rename the file to your preferred language in the web interface after migration.
  • Special characters are not supported in folder names. Any special character will be replaced with under-score ('_'). 

Multiple PST Files

The Administrator can migrate different PST files into the accounts of different users. When you have to migrate multiple PST files for multiple users, follow the preparations specified below before migration.

  1. The destination email accounts needs to be created in Zoho before the Migration process. Refer this help page for the detailed steps for Email Hosting Process.
  2. Identify a folder in the system, from where you want to run the migration wizard.
  3. Create subfolders in the format user1@yourdomain.com, user2@yourdomain.com etc. where user1@yourdomain.com is the email account in Zoho, to which the emails should be migrated.
  4. The respective email accounts should exist under your Organization setup in Zoho.
  5. Place the corresponding PST file(s) under the respective folders.  
  6. Create a text file with the target email account details listed one below the other. 
  7. Cross verify the text file content with the subfolder details.

Steps to execute the Zoho Mail PST Migration Wizard:

  1. Launch the Wizard using the desktop shortcut or execute the file 'ZohoMigrationWizard.exe' from \Zoho\Zoho Migration Wizard\bin folder, under the installation path.
  2. The Wizard starts with the Introduction dialog. Select PST Migration and Click Next
  3. In the next screen select 'Multiple' to run migration for multiple users. 
  4. In the Data Location Path, upload the text file created in the preparatory task.
  5. Provide the Zoho Admin credentials and click 'Next'.
  6. The next dialog lists the details of the usernames you have provided in the text file.
  7. Once the accounts has been populated, verify the Summary, and click Next.
  8. Click the 'Verify' button, to check the existence of the accounts in Zoho.
  9. In the next dialog that appears, choose the Items you want to migrate.
  10. If you want to migrate only the email data from a specific time period, specify that in the exclude mail option, else select '
  11. In case you have any exclude folder list, add it in the exclude folder list. Any folders and the sub-folders under a folder specified here, will be skipped during migration.
  12. Once you click Next, the migration process will begin transferring of data from your PST files to the Zoho Mail accounts.
  13. The next screen provides you the details of the progress in migration, specific to each user.
     
  14. You can view more detailed progress for each account, by selecting the email address in each row. 
     
  15. Once all the PST files have been migrated, you get an alert message.
In case there are any errors during the migration process, it will be displayed in the Migration Information page. 

Single PST File

Steps to execute the Zoho Mail PST Migration Wizard:

  1. Launch the Wizard using the desktop shortcut or execute the file 'ZohoMigrationWizard.exe' from \Zoho\Zoho Migration Wizard\bin folder, under the installation path.
  2. The Wizard starts with the Introduction dialog. Select PST Migration and Click Next
  3. In the next screen select 'Single' to run migration for a single user.
  4. Provide the Zoho User credentials and click 'Next’. 
  5. In the next dialog that appears, choose the Items you want to migrate.
  6. In the next dialog, Click Browse and locate the folder containing the PST files to be migrated to the account.  
  7. If you want to migrate only the email data from a specific time period, specify that in the exclude mail option, else select 'All'.
  8. In case you have any exclude folder list, add it in the exclude folder list. Any folders and the sub-folders under a folder specified here, will be skipped during migration.
  9. Once you click Next, the migration process will begin transferring of data from your PST file to the Zoho Mail account.
  10. You can view the progress of the migration of the PST files in the folder chosen. 
  11. Once the PST file has been migrated, you will get a notification message.
  12. You can click on 'More Details' to view a detailed Migration summary.
  13. In case there are any migration errors, it will be displayed in the Migration Information page.

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