View Headers
You can view the Message headers by clicking the ‘Show Original’ icon from the preview pane or Pop up or from the Tab. The options are available in the right corner of the respective panes. Clicking on ‘Show Original’ will display the header of the current message in a popup window.
The header will be similar to this.
Show Original
You can view the Message headers by clicking the ‘Show Original’ icon from the preview pane or Pop up or from the Tab. The options are available in the right corner of the respective panes. Clicking on ‘Show Original’ will display the header of the current message in a popup window.
The header will be similar to this.
Click on 'Show full Message' to get the complete source of the message.
Distorted/ Garbled Text
When you view a message in Zoho mail, our servers detects and determines the encoding used by the sender to display the message.
The message appears garbled when it has some characters that are not supported by the default text encoding. This actually makes the message looks corrupt/ distorted or garbled. You can try to view your messages by adjusting the encoding settings of your browser window.
Steps to View Garbled message:
- Open the message in Preview or Tab or Popup
- Click the ‘Message Garbled’ icon (Icon with ‘?’) in the right corner.
- The message will open in a new browser window.
- Select ‘Encoding’ from the ‘View’ menu.
- From the list, select an encoding appropriate for the language in which you think that this message is written.
- The message would display properly on selecting the correct encoding.
- If you still face any issue in display, please contact us with email headers.
Note:
- Different browsers may have different menu Items for Encoding. In Internet Explorer, select ‘Character Encoding.’ In Safari, select ‘Text Encoding’. Select the appropriate option in the browser you use.
Save Message
You can save the message content as html from the mail view.
Steps to save a message:
- Open the message in Preview or Tab or Popup
- Click the ‘Save’ icon in the right corner.
- The message will open in a new browser window.
- You will be asked for a confirmation to download the file.
- On confirming, the message will be stored as HTML file in the download location selected by you.
Print Message
You can print a mail in your mailbox, by clicking Print icon.
- Open the message in Preview or Tab or Popup
- Click the ‘Print’ icon in the right corner.
- The Printable message page will open in a new window.
- Click Print to print the message.
