Zoho Mail User Guide

iPhone Email Configuration

Zoho Mail App for iPhone

Zoho Mail has a native mobile app designed for iPhone, which is simple, yet powerful to use. Apart from Mail, the app syncs your Calendar and Contacts also, without disturbing your device's native Calendars or Contacts. You can download the native App from the App Store.

Configure your Zoho Mail Account as Exchange Active Sync in iPhone/ iPad

  1. In your iPhone, Tap Settings >> Mail, Contacts, Calendar >> Add new account. 
  2. Select Microsoft Exchange from the list.
     
  3. Provide your Zoho account email address, you want to use for sending emails in the Email field. 
  4. Provide your account password. In case you have enabled Two Factor Authentication, use application specific password for successful authentication.
  5. Provide a description, based on which you can identify this account and press Next.
     
  6. In the Server field, provide msync.zoho.com.

  7. In the Domain, you may provide your custom domain or leave it blank. 
  8. Provide your email address in the Username field, and make sure that your password is correct.
     
  9. In the Sync Options, you may select all or any of the options Mail, Calendar and Contacts for sync with Server based on your requirement. 

Zoho-iOS Mobile Sync Features: 

  1. Zoho Sync uses secure HTTPS communication between your iPhone and Zoho services for synchronization.
  2. Zoho Sync performs two-way sync of Zoho Mail with your iOS devices. The actions supported are listed below.
    1. Automatic/Manual Mail retrieval
    2. Compose and Send Mail
    3. View Folders
    4. Email Forwarding & Replying
    5. Viewing & Deleting Mail
    6. View From & to & cc address
    7. Marking mail as read / unread.
    8. Moving mail from one folder to another.
  3. Zoho Mobile Sync performs a two-way sync of contacts between the iPhone's contacts and the personal contacts in Zoho. The organization contacts will be available for the mobile device, but the changes will not be synced to the server. 
  4. The following parmeters will be synced between the contacts and iPhone - First Name, Last Name, Job Title, Company, Email, Work Phone, Home Phone, Mobile, Fax, Others, Work Address, Home Address, Date of Birth and Notes. Any other custom fields in iPhone will not be synced with the Zoho Contacts. 

  5. Zoho Mobile sync performs a two-way sync between the events in iPhone Cakendar and the default calendar in Zoho. 

Configure your Zoho Mail Account as IMAP in iPhone/ iPad

  1. Ensure that IMAP Access is turned on for your account. (Login to Zoho Mail >> Settings >> POP/ IMAP >> Enable IMAP)
  2. In your iPhone, Tap Settings >> Mail, Contacts and Calendar >> Add Account and choose Other. 
  3. Provide your Name, Email Address, Password and a short description to the account. Tap Next
  4. If Two Factor Authentication is enabled for your account, provide Application Specific Password to configure the account.
  5. In the next screen, ensure that IMAP is selected in the top for account type. To configure your account as POP in your iPhone, refer here for configuration details to be used.
  6. In the Incoming Mail Server section provide the details below.
    1. Hostname : imap.zoho.com
    2. Username : Your Zoho Email Address
    3. Password :  Your account password. (You may require Application Specific password to set up the account in other devices, if Two Factor Authentication is enabled for your account)
  7. In the Outgoing Mail Server section provide the details below.
    1. Hostname : smtp.zoho.com
    2. Username : Your Zoho account email address (user@yourdomain.com)
    3. Password : Your Zoho Password (You may require Application Specific password to set up the account in other devices, if Two Factor Authentication is enabled for your account)
       
  8. The device connects to the IMAP server and authenticates the credentials provided by you. On successful authentication, the IMAP account is set up in your mobile device. 

Troubleshooting IMAP Configuration in iPhone

 

Incoming Emails not Syncing:

  1. In case you are unable to connect to the IMAP server imap.zoho.com, you may check the Advanced settings of the Incoming Server. Tap iPhone Settings >> Mail, Calendar and Contacts >> Tap the account 
  2. Scroll down and Tap Advanced 
  3. Make sure that Use SSL is turned on and the port number is 993. 

Outgoing emails: 

Error Message: Relaying Disallowed

  1. iPhone Settings >> Mail, Calendar and Contacts >> Select the account configured
  2. Check if you have provided the email address without any typos. 
  3. The email address mentioned should be either the main email address or email alias of the account being configured.  

Error Message: Unable to send message. Cannot connect to smtp.zoho.com

  1. iPhone Settings >> Mail, Calendar and Contacts >> Select the account configured
  2. Scroll down and select "SMTP" to check the SSL and Port details
     
  3. Ensure that Use SSL is turned on and the SMTP port is set to 465. 

 

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