Zoho Mail User Guide

Appearance

You can customize the look and feel of the Inbox by changing the appearance settings. The options to change the font, email listing and other aspects of mailbox are available in the ‘Appearance’ page of the Mail Settings.

Default View

When you login to Zoho Mail, Inbox is displayed by default. You can change this behavior by choosing whether you want to view the Inbox or Unread messages by default

  1. Click Settings.
  2. Go To Mail » Appearance
  3. Select 'Default View'
    • Select Unread to view Unread messages by default.
    • Select 'Inbox' to view Inbox messages by default.
  4. Click Save to Save the settings

Show Messages

The messages in the listing can be customized to display only subject of the email or a summary, which displays the first few lines of the email in the listing itself giving you an overall idea on what the email is about.

  1. Click Settings.
  2. Go To Mail » Appearance
  3. Locate ‘Show Messages’
    • Select Show Subject and Summary to show the Summary along with the subject in the listing
    • Select Show Only Subject to show the just the subject of the email in the listing
  4. Click Save to Save the settings

Folder Sort Options

You can now choose whether to arrange folders alphabetically or arrange folders in a personalized order using drag and drop.

  1. Click Settings.
  2. Go To Mail » Appearance.
  3. Locate ‘Folder Sort Options’
    • Select ‘Sort Folders Alphabetically’ to alphabetically arrange folders.
    • Select ‘Preferred Order (Drag and Drop)’ to arrange folders in preferred order
  4. Click Save to Save the settings

Label Sort Options

You can now choose whether to arrange Labels alphabetically or arrange Labels in a personalized order using drag and drop.

  1. Click Settings.
  2. Go To Mail » Appearance.
  3. Locate ‘Label Sort Options’
    • Select ‘Sort Labels Alphabetically’ to alphabetically arrange labels.
    • Select ‘Preferred Order (Drag and Drop)’ to arrange Labels in preferred order
  4. Click Save to Save the settings

Time Format:

You can choose between 12 hour clock or 24 hour clock as per your preference.

  1. Log in to mail.zoho.com
  2. Click Settings » Mail » Appearance
  3. Locate the option 'Time Format'.
    • Select '12 hrs' to list time in 12 hour format with am/ pm.
    • Select '24 hrs' to list in 24 hour format.

Number of Messages

The number of messages listed in the message listing pane can be changed to 25, 50, 100 or 200 based on your choice.

  1. Click Settings.
  2. Go To Mail » Appearance
  3. Set ‘Number of messages per page’ to 25, 50, 100 or 200 from the drop down.
  4. Click Save to Save the settings

Display Font Settings

You can choose the default display font and the size for the mail page.

  1. Click Settings.
  2. Go To Mail » Appearance.
  3. Locate ‘Display Font Settings’ choose the desired Font face and Font size.
  4. Click Save.

Mail Open Behavior

Clicking the mail opens the mail in preview pane by default. You can choose either tab or new Window also as the default behavior as per your preference, by changing the settings.

  1. Click Settings.
  2. Go To Mail » Appearance.
  3. Locate the option ‘Open message in’ and make a choice.
    • Preview – Opens message in preview pane
    • Tab – Opens message in new Tab each time
    • Popup – Opens message in a separate window as Popup each time
  4. Click Save.

Response for Read Receipt

You can choose the default behavior for the email which request a 'Read Receipt'

  1. Click Settings.
  2. Go To Mail » Appearance.
  3. Locate ‘Response for Read Receipt’
    • Select 'Always Send' to always send a 'Read Receipt' acknowledgement to the sender.
    • Select 'Never Send' to never send a 'Read Receipt' acknowledgement to the sender.
    • Select 'Ask me' to ask confirmation before sending a 'Read Receipt' acknowledgement to the sender.
  4. Click Save.

Load External Images

When an email has links to external images, Zoho mail does not load them for protecting you from spammers, who use certain techniques to find out whether your email address is real or not. Hence we provide the control to you and you get to choose whether to load the images from the particular sender or not. Hence you can now add a particular sender to your 'Contacts' to display images from them. You can choose the default settings for loading the images.

  1. Click Settings.
  2. Go To Mail » Appearance.
  3. Locate ‘Load External Images’
    • Select 'Always' to always load images without requesting any confirmation.
    • Select 'From Contacts' to display images from Trusted Contacts, and to display after confirmation for others.
    • Select 'Never' to always ask confirmation before loading an external image in the email even if it is from trusted contacts.
  4. Click Save.

Desktop Notifications

If you use Chrome, you can know the arrival of new mail in your Zoho Mail account, without leaving the current screen. You can configure notifications in Chrome, to display a small desktop Pop-up, which will notify about the number of new mail that arrives in your account, if you are logged in to Zoho Mail in Chrome.The instructions to configure desktop notifications for Chrome are available below. While enabling this feature in Chrome, you will allow ‘mail.zoho.com’ to show desktop notifications.

Steps to Allow Zoho Mail Desktop Notifications:

  1. Click Settings.
  2. Go To Mail » Appearance.
  3. Locate Desktop Notifications » ‘Zoho Mail Desktop Notifications available for Chrome’ ‘Install now’.
  4. Click ‘Install now’ to install Zoho Mail Notifications
  5. You will see an alert in the browser ‘Allow mail.zoho.com to show desktop notifications? ‘ Allow/ No
  6. Click ‘Allow’.

Note:

  • Refresh the browser to ensure that the changes get reflected.

Steps to Enable Desktop Notifications in Zoho Mail:

  1. Click Settings.
  2. Go To Mail Settings » Appearance.
  3. Locate 'Desktop Notifications'
    • Select Enable to Start displaying Desktop Notifications
    • Select Disable to Stop the Desktop Notifications
  4. Click Save

Steps to enable Desktop Notifications in Chrome Browser:

If Desktop Notifications are in disabled state or if you have chosen the option ‘Deny’ for Zoho Mail alert, you need to enable Desktop Notifications in Chrome, before you change the settings in Zoho Mail.

  1. Click ‘Settings’ (Customize and Control Chrome) » Options
  2. Select the tab ‘Under the hood’ » Content Settings (Under Privacy Settings)
  3. Select the option ‘Notifications’ from the list
    • Select ‘Ask me when a site wants to show desktop notification (recommended)’ for the browser to alert you when a site accesses the section
    • Select ‘Allow all sites to show desktop notifications’ to allow all the sites without asking your confirmation to access the desktop notification
  4. Click Manage Exceptions
    • If ‘mail.zoho.com’ is listed with ‘Allow’, you need not change anything.
    • If ‘mail.zoho.com’ is listed with ‘Block’, remove the entry from the list.
  5. Close the Browser Settings.

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