FAQs

What is the setup process for business mail hosting?

Mail hosting with Zoho is a very simple 4 step process.

  1. Add and Verify domain
  2. Enable Mail hosting
  3. Add users, Create Mailboxes
  4. Change the MX Records

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What is a Domain?

A Domain is a unique name used to identify Businesses or other entities on the internet. For example, in www.zillumcorp.com, 'zillumcorp' is the domain name. Email addresses of people in this company will have '@zillumcorp.com' at the end instead of @zoho.com or @gmail.com which are free Personal email addresses from Zoho and Google.

I have an individual username@zoho.com email address. Can I obtain my own domain and username@mydomain.com email address?

Yes, you can obtain your own domain based email address in the form of username@mydomain.com instead of username@zoho.com. Click Enable Mailhosting located on the top row of options in your Zoho Mail integrated view and go through the simple steps that follow.

If you do not already own a domain, you can buy a domain during the process of enabling Email Hosting. Else, you would have to verify the existing domain you own.

Mail hosting with Zoho is a very simple 4 step process.

  1. Add and Verify domain
  2. Enable Mail hosting
  3. Add users, Create Mailboxes
  4. Change the MX Records

What are the MX Records?

MX Records are resource records required to route mails across to the mail servers that receives emails for your domains. To successfully receive mails, the MX information has to be changed in the control panel of your domain.

Priority Mail Server
10 mx.zohomail.com
20 mx2.zohomail.com

Usually, the MX changes gets effected only after an hour or so.

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When should I change my MX Records?

You have to change your MX Records after you have created all the required and existing mailboxes of your domain here. If you have changed your MX records before creating any mailboxes or group email addresses, there are chances that your email will get bounced to the sender.

I have changed my MX records, but still not able to receive mail. Why?

There could be a number of reasons for not receiving mail. Make sure you have only the 2 records mentioned below in your MX records. If there are any other records, delete them.

Priority Mail Server
10 mx.zohomail.com
20 mx2.zohomail.com

Check whether the Mail Hosting is in Enabled State.

What is the Up-time Guarantee?

ZOHO Mail guarantees 99.99*% uptime.

* Except for scheduled or Emergency maintenance.

Can I create Distribution Lists in Zoho Mail?

Zoho mail has a feature called Groups which has more features than Distribution Lists. When you create a group, you can define the access level and the moderation parameters for the group. When an email is sent to the group email address, all the members of the group will receive the email, without the sender knowing the individual email addresses of the recipients. Further you can define the which of the members of the group can reply or email on behalf of the group.

How should I configure Zoho Mail as IMAP in my iPhone?

Zoho Mail supports both POP and IMAP access. You can configure Zoho Mail as IMAP in your iPhone by following the steps below.

  1. Enable IMAP in the ZOHO Mail interface.
  2. Click ‘Add Mail Account’.
  3. In the New Account, provide Preferred Display name, Email Address, Password and a suitable description and Click Next.
  4. In the Incoming Mail Server, enter imap.zoho.com.
  5. In the Outgoing Mail Server, enter smtp.zoho.com
  6. Click ‘Save’ to save the information entered. Your iPhone will verify your account information by connecting with ZOHO Mail server.
  7. Upon successful completion, you will be navigated to Mails screen.
  8. You have now successfully configured Zoho mail in your iPhone.

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How should I configure Zoho Mail in my Blackberry phone?

When you are configuring your Zoho Mail account in your blackberry phone, we recommend you to configure it as POP account.

  1. You need to have a Blackberry service account before you setup an email account in blackberry.
  2. Login the appropriate Blackberry website, depending on the service provider.
  3. Click Add Mail Account.
  4. Provide you Zoho Email address and password.
  5. Click ‘I will provide the settings to add this email account’.
  6. Scroll down and then click ‘Next’.
  7. Select POP and then click ‘Next’
  8. Type your user name user@zoho.com or if you are a domain user, type user@domain.com.
  9. Scroll down and type the name ‘pop.zoho.com’
  10. Click Next.
  11. Enter the name of the outgoing server – ‘smtp.zoho.com’
  12. Click OK to complete the setup.

Can I use external email clients to fetch my mails from Zoho? (Outlook, Thunderbird)

Yes. Zoho mail supports both POP and IMAP access. Hence you can easily setup your account in desktop clients like Outlook or Thunderbird through POP or IMAP.

How can I fetch mails from other non-zoho email accounts in Zoho Mail?

If your Mail Accounts support POP access, you can configure the accounts as POP in Zoho Mail. You need to know the Incoming server name, outgoing server name and the ports information to for configuration.

When I have multiple accounts configured, can I have separate signatures, vacation replies etc set for individual accounts?

Zoho Mail maintains all the POP accounts as individual accounts and hence all data like folders, labels, filters, signatures, vacation replies etc can be set up to be account specific. In other words, you can keep distinguished settings for your Work email accounts and personal email accounts and thus avoid any mix up or confusions.

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What languages are supported by Zoho Mail?

Zoho Mail supports 16 different languages like Chinese, Danish, Dutch, English(US), French, German, Italian, Japanese, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Swedish and Turkish.

Are you US/EU Safe Harbour Compliant?

Customers within the European Union ask us about this frequently. Yes, we are US/EU Safe Harbour Compliant.

Can I trust Zoho in keeping my data secure?

Zoho takes the security of your data and information very seriously. We have taken many different steps to help ensure the safety of your data. This includes physical security practices, Network Security, People Processes and Redundancy/Business Continuity. More details

What methods of payment does Zoho accept?

We currently accept payments via Visa, MasterCard, American Express or via PayPal (upon user request). For PayPal related payments you need to have an account with PayPal. In addition, we also accept payments via check transfer but for Yearly subscriptions only.

Can I upgrade, downgrade or cancel subscription anytime?

Absolutely. Zoho Mail is a pay-as-you-go service. You can upgrade, downgrade, or cancel at any time. Your data will be retained for a sufficient period of time to enable you to make your transition.

What is the mailbox storage size offered with the free @zoho.com email account?

You get 5GB of free storage with the @zoho.com email account. This is based on the size of your messages and attachments, including the messages in your Spam and Trash folders.

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