Frequently Asked Questions

What is Zoho LiveDesk? 

Zoho LiveDesk is easy-to-use, quick-to-implement live chat software with the power to transform the way you interact with and support your customers. Stocked with the tools you need to deliver fast, efficient customer support directly from your website; with LiveDesk you can leverage every visit to your website into an opportunity to wow your customers. 

What is an embed? How do I use it? And where can I put it? 

Think of an embed as the location where you install a click-to-chat button, through which your customers connect directly with you. All you have to do is copy and paste each embed's specific code from your dashboard to where you want it to appear in your website. Because embedding these widgets is the only thing between you and live interaction with your customeres, we made it easy-as-pie to create, customize and implement multiple widgets and add live chat connectivity to anywhere and everywhere your customers explore. 

Can I customize my chat window?

Of course you can, in fact customize every last detail. We want your LiveDesk to be uniquely yours, so we made customizing your chat buttons and windows ridiculously straight-forward. You can even upload your own custom CSS coding to make your live chat window look however you wish. 

How much does Zoho LiveDesk cost?

No matter your size or needs, there is a LiveDesk for your budget. While you can start connecting with your customers and website visitors for free, we have multiple paid plans for you to choose from, starting with our Basic plan at $19 a month for 3 agents, perfect for a small team. As you grow, we are ready to grow with you, and because you are free to change between our plans or cancel at any time, you have the freedom to always find the perfect fit.

What features are available in LiveDesk?

Engineered from scratch to be the small business live customer support solution, LiveDesk comes chocked-full of powerful features that will launch your customer support into the stratosphere. 

• Chat with multiple customers, from different websites, departments or even companies from the same easy-to-use dashboard. 
• Robust in-chat features for you and your customers: two-way file sharing, IP block spammers, ability for your customers to e-mail themselves transcripts
• Canned messages to swiftly handle common questions and scenarios and save more of your valuable time
• Customer Support's Crystal Ball: gaze into the future and see what your customers type as they type it and magically make custom solutions appear before they ever hit submit
• Transfer chats to the best-equipped agent
• Create roles and allow supervisors to monitor chats to ensure consistent customer support, with the ability to step in and help when needed
• Powerful pre-built reports, detailed agent's performance reports, and daily statstics delivered straight to your inbox
• Collaborative customer support: inter-agent chats, portal wide discussions... unleash the synergetic muscle of your entire team 
• Jabber/XMPP support: chat wherever and whenever from Jabber protocol supported chat apps on all your mobile devices
• Easy-to-use, to setup, and to customize
  

What other Zoho services does LiveDesk integrate with?

Built by the leading provider of cloud-based software for small businesses, to be the Small Business Live Chat program, Zoho LiveDesk is the perfect addition to Zoho's comprehensive suite of online business, productivity and collaboration applications. Team LiveDesk up with Zoho Support—a powerful help desk solution, to round all of your customer support interactions into one organized platform.

Can I keep spammers and harrassers out of my chats?

We built Zoho LiveDesk to connect you with your customers and prospective customers, not spambots or those hell-bent on harrassing. We give you the power to block both directly from their IP address so they will no longer abuse your valuable time. 

How secure is my data? 

At Zoho we take your security and privacy extremely seriously. Protecting your data is our number one priority, and we work tirelessly to maintain the utmost level of security at every level. Youc can learn more about Zoho's committment to security here. 

What browsers does LiveDesk work best with? 

For best results, we recommend using Chrome (22+), Safari (5+), Firefox (16+) or Internet Explorer (9+).

What about a free trial?

Of course you can have a free trial. We would love for you to take a spin of LiveDesk for 30 days, and unleash the power of instaneous customer support. Get started right away. 

How can I start connecting with my customers today? 

Create your LiveDesk now and start chatting with your customers and delivering instantaneous support.