Great Customer Support Starts Here
Zoho Support is a comprehensive web-based help desk solution which empowers your business to provide world-class customer support to your customers.
Features | Zoho Support + Google Apps | Pricing
Ticket MangementZoho Support helpdesk software lets you handle huge traffic of tickets and receive any number of mails from both web forms and e-mail.
Contracts, SLAs & EscalationsSet an appropriate deadline to provide a solution. Escalate the ticket if timely resolution is not provided, and ensure better customer experience every time.
Knowledge BaseHelp your customers to solve their problems on the own. They don't have to mail or call you for simple issues. Create knowledge bases with respective topics that can be viewed by both customers and support agents.
WorkflowAutomate your work process and automatically assign requests, send notifications and modify information based on predefined workflow rules.
Alerts And NotificationsThere may be times when you would totally forget tasks that you must complete. Use emails or pop-up alerts to stay reminded.
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