Recent Articles on Zoho CRM

General | September 25, 2010 | 2 min read

James Kimmons in About.com writes about using Zoho CRM & Gmail together.

It’s [Zoho CRM] great, because you not only manage your contacts and prospects in
all of the ways we need and expect in a CRM system, but you can also
create Web forms that drop new contacts and prospects right into the
system from forms on your website.
Zoho is smart, allowing you to integrate Gmail:
The
best of both worlds is available, because Zoho had the foresight to
allow you to use Gmail and integrate your emails with the Zoho CRM
system. Once you’ve set it up, you use Gmail the way you’ve always used
it. I get to continue using all of the things I love about Gmail. But,
every email, in or out of Gmail, attaches itself to the appropriate
contact in the Zoho CRM system.

When I send or receive an email in Gmail that is to or from one of my
Zoho contacts or leads, the email automatically is picked up by Zoho
and becomes a part of that contact/prospect’s record, even though I
never opened Zoho.

Here we have two free email systems that give you amazing flexibility
and backup. Then the Zoho CRM system, with the email module installed,
is only $15/month. You can do mass marketing emails, auto-responders,
and take in new contacts and prospects with Web forms.

Geoff Spick of CMSWire writes about the social & mobile features in Zoho CRM.

Suitable for sales, marketing and support tasks, it [Zoho CRM] has all the features you would expect of a CRM and a few more.


One of the newer features is Copy Customization. This allows Zoho users
in different companies to share some or their system-level
configuration as they start working together. So, if your company
starts dealing with another business who can make use of a subset of
your contacts, then you can make them available.
As with most other packages, Zoho is introducing a range of social features.
Zoho mail contacts can be directly imported into CRM with email
messages, and can help create templates for email campaigns. You can
view emails from other members of your team to the same contact and
Zoho Chat is integrated

And Sage A. Lindbergh in EzineArticles writes about the benefits a small business gets when using Zoho CRM.

Zoho is one of the most amazing technologies to come around in a
long time, and it is proving to benefit small and large companies alike.

Zoho
is an online suite of programs – the very same programs that you would
normally be running on your computer using your own software. From Zoho
CRM to its word processor or calendar system, all of the software is
run online. What this means is that your computers aren’t bogged down
by dozens of applications that you have to run manually simultaneously.

What
is even better is that the applications on Zoho are all integrated so
that if you are using Zoho small business CRM software, you can easily
hook it up with billing or the email system already in place, to
automate much of your business. This will save you an enormous amount
of money over traditional CRM packages.

Thanks to all the authors, James, Geoff & Sage for the nice reviews of Zoho CRM!

Arvind
Marketing & Business Development, Zoho Reports, SaaS BI, P: +1 408 916 9191 x 8064

  1. Mark

    Sounds like Zoho has finally turned the corner in the world of CRM. The free price point contends with Sugar’s CE version.

  2. Mark

    Sounds like Zoho has finally turned the corner in the world of CRM. The free price point contends with Sugar’s CE version.

  3. Cliff

    Zoho seems to have finally hit the big time. Hoping it can stay in step with the new MS CRM 2011. But then again those are 2 different markets.

  4. Cliff

    Zoho seems to have finally hit the big time. Hoping it can stay in step with the new MS CRM 2011. But then again those are 2 different markets.

  5. Sridhar

    Paul,
    We have many satisfied users of our Outlook plug-in. I checked on our support system to look at the history in your case. We have had calls and online meetings to resolve this. Some problems are hard to troubleshoot, because of the different configurations and versions. I wish I could give you a easier answer.Sridhar

  6. Sridhar

    Paul,
    We have many satisfied users of our Outlook plug-in. I checked on our support system to look at the history in your case. We have had calls and online meetings to resolve this. Some problems are hard to troubleshoot, because of the different configurations and versions. I wish I could give you a easier answer.Sridhar

  7. paul.richards

    I have experienced nothing but problems with the outlook plug in and Zoho tech support has been totally inept in responding to and fixing the problem. I’m left with a corrupted outlook and support has totally dropped my case. Stay away form this app.Paul Richards

  8. paul.richards

    I have experienced nothing but problems with the outlook plug in and Zoho tech support has been totally inept in responding to and fixing the problem. I’m left with a corrupted outlook and support has totally dropped my case. Stay away form this app.Paul Richards